List of articles
Check-in and passenger service
10 articles • Practical information
Airline Booking Verification
Some low-cost airlines such as Ryanair have introduced additional identity checks for passengers. This is standard procedure for these...
Boarding an aircraft
Boarding an aircraft takes place straight from the departure lounge, to which passengers are directed after checking in and passing...
Flight cancellation refund: what does it cover?
If your flight has been canceled by the airline, you are entitled to a refund for a trip that did not take place. However, you should...
Flybe called in insolvency: what you need to know?
On March 5, 2020 Flybe Airlines have declared the end of operations due to a poor financial situation. Thus, all Flybe flights scheduled...
Meals served on planes
When you fly with a budget airline, meals and drinks are not included in the price. During the flight you can purchase food and beverages...
Online check-in: What is it?
Online check-in is check-in made via the Internet. An alternative option is a check-in at the airport. Attention! In the case of...
Passenger rights and responsibilities
Passenger rights and responsibilities within the European Union’s borders are regulated by Regulation (EC) No 261/2004 of the European...
Special assistance at the airport: what is it and how to order it?
Travel by plane is the fastest and the safest way of travelling that is used by more and more people. Carriers have many cheap flights to...
What is the airport counter check-in?
Airport counter check-in is the process during which the passenger, upon arrival at the airport, hands over any baggage that they don’t...
Your eSky account: what does it give and how to use it?
To provide our users with comfortable services, we are constantly developing your eSky account. Check how you can better manage your...
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