Airport Guernsey Airport

Went without a hitch

Great staff went through wuickly without any stress

Poor communication

Myself and another lady didn’t not receive our luggage between jersey and Guernsey, initially very poor communication, lack of compassion, I was in guernsey to attend a memorial for my best friend and the other lady to arrange palliative care services for her daughter, there was no compassion until lack of compassion noted by myself to the Blue island worker. However once discussed further with the lady via my friends step father attempts to obtain luggage were made but delayed further due to a break down in communication between shifts, this may have been at the jersey end, it’s unclear. Member of staff became very helpful and kept in touch throughout process and was very apologetic.

Review

Traffic

Easy to get to without worry of traffic

Quiet

Nice lounge, decent place to sit and work while you wait

O K

A long wait for security to check you.

Bearing in mind this is Guernsey airport, we were subjected to the worst check in procedure we have ever experienced. We have travelled all around the wold, U.K., Europe, Australia, New Zealand and the USA. We have never been treated so badly !

On the way back home there was confusion regards our flights and the lady in the desk in Guernsey was pretty rude when we were already anxious due to the message a few hours earlier regards the delays ect she want very good at putting our minds at rest if anything made the situation more aggrivated appreciate bigger airports are busy but Gurney was tiny maybe a little of the personal friendly approach would of worked

Nice airport

Quick and easy to navigate

for such a small airport transitioning through security was exceedingly slow